Last Updated: 2025/03/17

Refund Policy

Thank you for shopping with HIT Media. We strive to provide high-quality products and exceptional customer service. Please review our refund policy below:

1. Software Items:
   • All sales of software items are final and non-refundable. Once a software product has been purchased and the license key or activation code has been issued, it cannot be returned, refunded, or exchanged.
2. Hardware Items:
   • Hardware items may be returned within fourteen (14) days of purchase for a refund, subject to the following conditions:
     • The item must be returned in its original packaging, unused, and in the same condition as received.
     • A valid proof of purchase, such as the original sales receipt or order confirmation, must be provided.
     • Returns are subject to a 20% restocking fee, which will be deducted from the refund amount.
     • Customers are responsible for the cost of return shipping.
3. Damaged/Defective Items or Dead on Arrival (DOA):
   • In the event that you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will work to resolve the issue promptly and provide a replacement or refund as appropriate.
4. Refund Process:
   • Refunds will be processed within fourteen (14) business days of receiving the returned item and verifying its eligibility for a refund.
   • Refunds will be issued to the original method of payment used for the purchase.
5. Exceptions:
   • Our refund policy may be subject to local laws and regulations, which may provide additional rights or protections to consumers.
6. Contact Us:
   • If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team for assistance.

By making a purchase from HIT Media, you acknowledge and agree to abide by the terms of this refund policy.