Your local technology partner on the Coffs Coast
HIT Media helps businesses take control of their technology through proactive management, practical advice and long-term planning.
Based in Coffs Harbour, we work with businesses that want more than someone to call when a computer stops working. They want a provider who understands their operations, takes responsibility for the technology they manage and helps them make informed decisions about what comes next.
Good IT starts with understanding your business
Before recommending technology, we want to understand how your business works.
What does your team need to do each day? Which systems are essential? Where are you losing time? What changes are you planning?
Those conversations help us recommend solutions that suit your business, rather than expecting your business to fit around the technology.
Our focus is on ongoing relationships: managing the day-to-day environment while helping you address risks, plan improvements and make considered investments.
What you can expect from us
A personal approach
We take the time to understand your business, your priorities and the people using your systems. Your IT should be managed with that context in mind—not treated as a collection of unrelated support requests.
Advice you can understand
You shouldn’t need a technical background to make an informed decision about your IT. We explain what needs attention, why it matters and the options available, including the costs and trade-offs.
Attention beyond the immediate problem
Resolving an issue is important. Understanding why it happened and whether something needs to change is important too. We look beyond the immediate fix to identify opportunities to improve how your technology is managed.
Planning with purpose
Not every improvement needs to happen at once. We help you prioritise work, plan replacements and consider future requirements so technology investment supports your business goals and budget.
Lewis Hackfath
Owner
I enjoy understanding how different businesses operate and finding practical ways technology can help them.
For me, good service means listening carefully, explaining things clearly and following through. It’s about helping a business owner understand their options, as well as helping an employee get back to work.
I want HIT Media to be a business you feel comfortable approaching with questions—not only when something goes wrong, but when you’re considering a change or aren’t sure what to do next.
Building that relationship is what makes this work rewarding. It gives us the opportunity to move beyond individual jobs and contribute to the way your business operates over time.
From web design to managed business technology
HIT Media began in January 2013, initially creating websites for businesses on the Mid North Coast of NSW and working alongside local IT providers.
As client relationships developed, the business expanded into hosting, Microsoft 365 and security, followed by broader IT management, connectivity and support.
Today, managed services are our primary focus. That progression reflects the relationships behind the business: helping clients with an initial need, then taking on a broader role as their technology requirements grow.
Local relationships. Long-term thinking.
We work with businesses across a range of industries, with our managed-services offering primarily suited to organisations with approximately 5–50 employees.
The common thread is an approach to technology: wanting systems to be properly maintained, taking security seriously and valuing advice about future improvements.
Our primary onsite service area extends approximately 100 kilometres from Coffs Harbour CBD, supported by remote management and assistance.
Businesses further afield are welcome to discuss remote-managed services with us, with onsite availability considered as part of the service arrangement.
Let’s talk about your business
Whether you’re reviewing your current IT arrangements or looking for a more proactive approach, we’d like to understand what your business needs.
Start with a conversation about your team, your technology and what you’d like to improve. We’ll help determine whether HIT Media is the right fit.