What is a Managed Solution & Why do I need one?
A Managed IT Solution is a service where a specialised provider, known as a Managed Service Provider (MSP), takes over the management and maintenance of a company’s IT infrastructure and systems. This includes tasks such as network management, cybersecurity, data backup and recovery, software updates, and providing help desk support. Essentially, the MSP ensures that the company’s technology environment is running smoothly, securely, and efficiently.
A business should consider a managed services provider (MSP) to leverage specialised expertise and advanced technology, ensuring their IT infrastructure is secure, efficient, and up to date without the high costs of an in-house team. Additionally, MSPs allow businesses to focus on their core operations by handling the complexities of IT management and reducing the risk of downtime and security breaches.
Bronze
Managed Services
- Endpoint Agent for Remote Support
- Weekly Patching & Updates
- No Included Support Hours
Managed Security
- Endpoint Detection & Response (EDR)
- Email Spam & Malware Protection
- DNS Security/Filtration
Silver
Managed Services
- Endpoint Agent for Remote Support
- Weekly Patching & Updates
- Limited Support Hours*
Managed Security
- Endpoint Detection & Response (EDR)
- Email Spam & Malware Protection
- DNS Security/Filtration
- Cloud Backup for Microsoft 365
Gold
Managed Services
- Endpoint Agent for Remote Support
- Weekly Patching & Updates
- Unlimited Support Hours*
Managed Security
- Endpoint Detection & Response (EDR)
- Email Spam & Malware Protection
- DNS Security/Filtration
- Cloud Backup for Microsoft 365
- Password Management
Managed Software
- Email Signature Management
- Cloud Print Management
*Included Support Hours can only be utilised for Managed Services Inclusions, Support Hours cannot be used for Project Work, Non-Standard Service Requests or After-Hours Support.
About Our Pricing
Site Management – A Site Management Fee is charged per physical site; this is to cover the support of the various network infrastructure. This includes devices such as Firewalls, Wireless Access Points, Network Storage Devices, UPS Battery Backups & Network Switching.
Server Management – A Management Fee is charged per Server; this includes both physical and virtual servers. This includes our Endpoint Detection & Response Software, Managed Antivirus & your weekly Patching & Software Updates.
Endpoint Management – A Management Fee is charged per Endpoint Device (E.g. Notebook, Workstation, or Tablet Device). This includes our Endpoint Detection & Response Software, Managed Antivirus & your weekly Patching & Software Updates.
Support Package & Add-Ons – Select a Support Package (Bronze, Silver or Gold) this will determine the security inclusions & number of support hours included. The Support Package is a “Per User” Charge that will align with your Microsoft 365 License Count.
Microsoft 365 Licensing = Each user will require a Microsoft 365 License, our standard is Microsoft 365 Business Premium, this license provides the Identity and device/security management features required. This ensures that your users can be effectively supported and managed. In situations where users only require email access or app only access alternative licensing can be provided.
Additional Services
Backup & Disaster Recovery – Protect your important data and the continuity of your business by ensuring your server, and critical infrastructure is backed up and recoverable in the event of disaster.
Domains, SSL Certificates, Web Hosting & Maintenace Packages – The management of your web services ensures that your domains and other associated services don’t expire and are kept up to date.
Internet & Telephony Services – Ensure a single point of contact for your all your ICT Services, ensuring if something goes wrong you only have a single vendor to contact.
Managed Services
A managed services provider (MSP) is used to leverage specialised expertise and advanced technology, ensuring your IT infrastructure is secure, efficient, and up to date without the high costs of an in-house team. Additionally, MSPs allow businesses to focus on their core operations by removing the need for staff to handle the complexities of IT management and reducing the risk of downtime and security breaches.
Managed Security
Protect your network, devices, staff, customers and data with our Managed Security Services. Gateway Security Appliances to protect your network, Endpoint Detect & Response (EDR) to protect your Devices, DNS Security to prevent company devices accessing known dangerous sites, and Advanced Email Filtration to prevent Spam and Malware reaching your staff members inboxes.
Managed BACKUP
Keep your data backed up and secure with our Managed Backup Services.
Backing up a Server, Endpoint, NAS or your Microsoft 365 Data, we have backup solutions to keep your data safe and secure.
Managed Networks
Ensure the integrity of your network and systems are maintained with our Managed Network Solutions. We monitor your network hardware to be able to identify issues in the network and ensure maximum uptime, allowing you to focus on your business and customers.
Managed Software Solutions
Software as a Service (SaaS) is a cloud-based delivery model where applications are hosted by a provider and accessed over the internet, eliminating the need for businesses to install and maintain software locally. Managing SaaS solutions through your Managed Service Provider, benefits you by ensuring seamless integration, continuous updates, and expert support, enabling efficient use of the software while focusing on core business activities.
Solution Partners
