Reliable support. Stronger security. Better technology planning.
Your business relies on technology every day. HIT Media takes responsibility for managing, supporting and protecting your IT, so your team can stay productive, and you can focus on running your business. From day-to-day support and Microsoft 365 to cybersecurity, backup, networks and long-term technology planning, we provide businesses with a single trusted technology partner.
Coffs Harbour based • Remote & onsite support • Security-first • Proactive IT management
Your business needs IT that just works.
Technology should make running your business easier — not become another job for you or your staff. With HIT Media Managed Services, we proactively maintain your systems, support your employees, protect your business and help plan what comes next.
Keep your team productive
Give your staff somewhere to turn when they need help, without relying on the person in the office who happens to “know the computers”.
Reduce unexpected problems
Proactive monitoring, maintenance and updates help identify and resolve issues before they become major interruptions.
Protect your business
Layered security helps protect your people, devices, accounts and data from increasingly sophisticated threats.
Plan ahead
Technology shouldn’t only be discussed when something breaks. We help you plan replacements, improvements and future investments before they become urgent.
Complete Managed IT
Our Managed Services bring the core technology your business relies on under one professionally managed environment.
IT Support & Management
We manage the day-to-day technology your team relies on, providing professional support when they need it and proactive maintenance behind the scenes.
Includes:
- Remote monitoring and management
- Proactive patching and updates
- Remote and onsite user support
- Endpoint and server management
- Hardware and software troubleshooting
- User onboarding and offboarding assistance
Cybersecurity
Security isn’t a single product. We combine multiple layers of protection to help defend your business, employees and data.
Solutions can include:
- Managed endpoint security
- Email spam and malware protection
- DNS and web filtering
- Password management
- Microsoft 365 account protection
- Security monitoring and response
Microsoft 365 & Software
We manage the Microsoft 365 environment your team uses every day, helping keep licensing, users and supporting services properly maintained.
From email and collaboration through to software licensing, email signature management and cloud printing, we can provide and manage the tools your business needs.
Backup & Recovery
Microsoft 365, servers, workstations and network storage can all contain business-critical information.
Our managed backup solutions help ensure important data is protected and can be recovered when something goes wrong.
Networks & Connectivity
Your network is the foundation connecting your staff to the systems, cloud services and internet your business relies on.
We can manage and monitor your network infrastructure, internet connectivity and supporting equipment to improve reliability and identify problems before they affect your team.
Technology Planning & vCIO
Good IT management is about more than fixing problems. We work with our managed clients to understand where their business is heading, identify technology risks and plan future improvements. This can include:
- Technology lifecycle and replacement planning
- IT budgeting and future investment
- Cybersecurity priorities
- Infrastructure planning
- Microsoft 365 and cloud strategy
- Business continuity considerations
- Planning for new offices, employees or business growth
- Regular technology reviews and recommendations
The goal is simple: fewer surprises and better technology decisions.
Gold Managed Services
Our complete Managed IT Solution
Gold Managed Services is designed for businesses that want HIT Media to take responsibility for the ongoing management, support and security of their technology environment.
Managed Support
Remote management and support tools, proactive patching and updates, with included support for your managed environment.*
Managed Security
Endpoint protection, email security, DNS protection, Microsoft 365 backup and password management.
Managed Software
Supporting services including centrally managed email signatures, cloud printing and Microsoft 365 licensing.
Strategic Partnership
Ongoing advice and technology planning to ensure your IT continues to support the needs of your business.
*Included Support Hours can only be utilised for Managed Services Inclusions, Support Hours cannot be used for Project Work, Non-Standard Service Requests or After-Hours Support.
Different businesses need different levels of management
Gold is our comprehensive Managed Services offering and the solution we recommend for businesses wanting HIT Media to take responsibility for their IT environment.
We also offer alternative managed service arrangements for businesses with different support requirements or existing internal IT capabilities.
Rather than forcing your business into a generic package, we’ll discuss how your organisation operates, understand your requirements and recommend an appropriate service model.
One technology partner for your business
Managed IT is only part of the technology your business relies on. HIT Media can also manage and supply complementary services, giving you fewer providers to coordinate when something needs attention.
Business Internet
NBN, business-grade connectivity and Enterprise Ethernet solutions.
Business Telephony
Modern cloud-hosted phone systems designed around how your team communicates.
Backup & Disaster Recovery
Additional protection for servers, workstations and other business-critical systems.
Networks & Site Infrastructure
Network equipment, Wi-Fi, firewalls and other site-specific technology.
Domains, DNS & Web Services
Domain management, DNS hosting, SSL certificates, business web hosting and website services.
IT Equipment
Business computers, servers, networking equipment and other hardware selected with your wider IT environment in mind.
Internet, telephony, backup, infrastructure and other site-specific services are quoted separately based on your business requirements.
Local support from Coffs Harbour
HIT Media is based in Coffs Harbour and provides managed IT services to businesses throughout the Coffs Coast and surrounding region.
For businesses within approximately 100 kilometres of Coffs Harbour, we combine remote support with onsite assistance when required.
We can also support businesses further afield where their environment is suitable for remote management, with the understanding that onsite availability may be more limited.
Onsite when it makes sense. Remote when it doesn’t.
Most everyday IT issues can be resolved remotely, giving your team faster access to support without waiting for someone to travel to your office.
When an issue needs somebody physically onsite, we’re local.
Built for businesses that depend on technology
HIT Media Managed Services are best suited to organisations that:
- Have approximately 5–50 employees
- Depend on technology for their day-to-day operations
- Want proactive management rather than only calling IT when something breaks
- Take cybersecurity and data protection seriously
- Want to keep business systems current and properly supported
- Value professional advice and long-term technology planning
- Want an IT partner who understands their business
We’re not interested in selling technology simply for the sake of it. Our role is to recommend solutions that make sense for your business and help you make informed decisions about where technology investment provides value.
What becoming a managed client looks like
1. Understand your business
We start with a conversation about your business, your team, your existing technology and the problems you want to solve.
2. Review your environment
We assess your current systems, services and infrastructure to understand what you have today and identify anything requiring attention.
3. Build the plan
We recommend an appropriate managed-services structure and identify any work required to bring your environment into a properly supported state.
4. Onboard your business
We deploy our management and security services, document your environment and transition support to HIT Media.
5. Manage, support and improve
Once onboarded, we take care of the day-to-day environment while continuing to review risks, opportunities and future technology requirements.
Frequently Asked Questions
What is a Managed Services Provider?
A Managed Services Provider, or MSP, takes ongoing responsibility for managing and supporting some or all of a business’s technology.
Rather than waiting for something to break before calling for help, managed services combine proactive maintenance, support, security and technology planning into an ongoing relationship.
How much do Managed IT Services cost?
Our Managed Services are generally structured around the number of users and managed devices within your organisation.
Additional site-specific services such as internet, telephony, backup, network infrastructure and web services are quoted separately.
We’ll review your requirements and provide a clear proposal before you commit to anything.
Do you provide onsite support?
Yes. HIT Media is based in Coffs Harbour and provides onsite assistance throughout our local service area when required.
Many everyday support requests can be resolved remotely, allowing us to assist your team faster while still having local onsite capability when it’s needed.
Can you take over from our existing IT provider?
Yes. We will work with your existing provider during the transition to collect documentation, transfer administrative access and move services across in a structured manner with as little downtime as possible.
Do you support businesses outside Coffs Harbour?
Yes. Our primary onsite service area is approximately 100 kilometres from Coffs Harbour CBD, but we can provide managed services to businesses outside this area where their environment is suitable for remote support. Onsite availability may be reduced for businesses outside our primary service area.
Does Gold Managed Services include unlimited IT work?
Gold includes support for the systems and services covered by your Managed Services Agreement.
Projects, major changes, non-standard service requests and after-hours work are outside the standard included-support scope and may be quoted or charged separately. You will be advised in advance of any work being undertaken that is billable.
Our Solution Partners
We work with established technology and security providers to deliver reliable solutions across Microsoft 365, cybersecurity, backup, networking, internet, telephony and business software.
Ready for IT to become one less thing to manage?
Whether you’re dealing with recurring IT problems, concerned about cybersecurity, planning for growth or simply want someone to take responsibility for your technology, let’s start with a conversation.
Tell us a little about your business and we’ll help determine whether HIT Media Managed Services is the right fit.
